Insurance

Ross & Liddell is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 310429.  You can check this on the Financial Services Register, or by calling the FCA on 0800 111 6768.

We are covered by the Financial Ombudsman Service (FOS).  Please see their website www.financial-ombudsman.org.uk for details, our Insurance Complaints page and the ‘Complaints and compensation’ section of our Terms of Business.

Our Insurance Department will deal with all aspects of your insurance enquiries, including assistance with private claims. Listening to the concerns of both property managers and our co-proprietors we have been able to provide valuable feedback to our brokers which has resulted in the arrangement of a comprehensive building insurance cover with optional extensions. We can also arrange cover for contents insurance for both tenanted and owner occupied properties. Both building and contents insurance is underwritten by the same Insurer which removes the confusion that can arise with the Insurer in deciding whether an insured item, such as wooden flooring, is ‘contents’ or part of the building structure.

Property Owners Liability for common areas is a Ross & Liddell minimum requirement for all R&L managed properties.

Ross & Liddell arrange building insurance in line with title deed requirements for properties that we manage.

We can arrange various classes of insurance which for ease of reference are summarised as follows:-

• Building insurance for both retail and residential properties which can be extended to include;

  • Works of art/ property common or forming part of a housing development

  • Material damage and liability for Play area equipment

  • Terrorism

• Building insurance for commercial properties

• Contents insurance including personal possessions in the UK / Worldwide, this is available to owner occupiers and tenants

• Optional cover extensions;​​

  • Tenanted properties including HMO Landlord Extension

  • Unoccupied properties

  • Holiday lets

  • Holiday / 2nd covers

  • Matching parts

• Additional covers available

• Management Liabilities  -
• Engineering (Lift and boiler inspections)
• Contents
• Legal expenses

• Claims

• Insurers have chosen Questgates as their appointed loss adjusters, who will deal with all property damage claims relating to both building and contents
• Our insurance team can be contacted on 0141 221 9266 or by E-Mail at insurance@ross-liddell.com
• Questgates loss adjusters can be contacted on 0800 195 5684 or by E-Mail at private@questgates.com

We are pleased to advise that we do not charge any additional fees for paying your premium(s) by monthly instalments.  Please contact our finance team on 0141 221 9266 who will be able to provide details to you.

Policy wordings and cover summaries can be found here, however if you would prefer a copy to be emailed or mailed directly to you, our insurance team will be happy to accommodate.

Our insurance staff are on hand to assist as and when required, including assistance with all aspects of your private claims and first point of contact for liability claims.