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Complaints

Ross & Liddell is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 310429.  You can check this on the Financial Services Register, or by calling the FCA on 0800 111 6768.

We are covered by the Financial Ombudsman Service (FOS).  Please see their website www.financial-ombudsman.org.uk for details.

An enquiry or complaint you may have regarding your insurance policy should be addressed in the first instance to:

Mrs Rita Glendenning, Insurance Department Manager, Ross & Liddell, 60 St Enoch Square, Glasgow, G1 4AW.

If you are not satisfied with the way in which your complaint has been dealt with, you may write to:

Mr Alec Cassidy, Director of Insurances, Ross & Liddell, 60 St Enoch Square, Glasgow, G1 4AW.

Upon receipt of an insurance complaint, we will provide you with a copy of our insurance complaints Procedure.

When dealing with your complaint, we will follow our complaint handling procedures, a summary of these procedures is available on request.

However, if you remain dissatisfied, for our insurance activities only, you may also be able to refer the matter to the

 

Financial Ombudsman Service,

Exchange Tower,

Harbour Exchange Square,

London,

E14 9SR

T: 0300 123 9 123 or 0800 023 4567

Visit website

e-mail complaint.info@financial-ombudsman.org.uk

 

 

If you remain dissatisfied, and consider that there has been a breach of the Property Factors Code of Conduct, or other property factors duties relating to insurance, there is an option of lodging a complaint, in writing, with the First-tier Tribunal for Scotland Housing and Property Chamber Scottish Courts and Tribunal Service, whose contact details are set out below.

 

First-tier Tribunal for Scotland Housing and Property Chamber
Scottish Courts and Tribunal Service
4th Floor
1 Atlantic Quay
45 Robertson Street
GLASGOW
G2 8JB

T: 0141 302 5900

e-mail: HPCadmin@scotcourtstribunals.gov.uk

 

If your inquiry or complaint is regarding your insurance policy, please see our insurance complaints page.