SLA APRIL 2018 - CLIENT SERVICE LEVEL AGREEMENT
The contents of this document will be reviewed periodically and updated as we consider appropriate. We will endeavour to attain these service levels no matter the circumstances and will work with clients to identify those service criteria most critical to their individual development and requirements.
Please download and view the PDF above to find out more.
A summary of the changes:-
Section 2.i Emergency Works – Loss Adjusting details updated
Section 5.iii Sinking Fund - updated
Section 6.iii Difference in Conditions replaced with the Request for non-renewal of building insurance section
Section 6.iv New Section added – Evidence of insurance
Section 6.v Building sum insured - updated
Section 6.vii Claims – Loss adjusting details updated
Section 6.viii Insurance commission – updated
Section 7.ii Apportionment Fee – updated
Section 8.ii Methods of payment – updated
Section 9.ii First Reminder – updated
Section 9.iii Second Reminder – updated
Section 13 Complaints – First Tier Tribunal details updated
Section 16 Data Protection – New section added.