Service Level Agreement

SLA JUNE 2019 -  CLIENT SERVICE LEVEL AGREEMENT

The contents of this document will be reviewed periodically and updated as we consider appropriate. We will endeavour to attain these service levels no matter the circumstances and will work with clients to identify those service criteria most critical to their individual development and requirements.

Please download and view the PDF above to find out more.

 

A summary of the changes:-

April 2019

Section 13      Complaints – Page 12,   Mr Fulton's details have been removed and Andrew J Cunningham's details updated.

June 2019

Section 13      Complaints – Page 12,   A Complaints Manager has been added for each Office.