Ross & Liddell, property factors, were established in Glasgow, in 1854 and have grown to become one of the largest and most professional Property Management companies in Scotland, covering the length and breadth of the country.
Common Management of Residential Property is our primary business and focus, and a key reason for our success has been the investment in our network of offices, from which properties are managed, by local staff, supported by the central provision of specialist Finance, Insurance and Surveying functions as required.
Owned and managed in Scotland
Our company is owned entirely by Directors, all of whom work within the business on a daily basis, and we employ around 100 staff over our three offices in Glasgow, Edinburgh and Dundee. We actively promote staff training and attainment of relevant qualifications, such as IRPM (Institute of Residential Property Managers) accreditation, with a view to providing our clients with the best quality of service possible.
Frequent inspection of our managed properties, combined with regular tendering of service contracts, ensures that repairs and services are addressed at a competitive and transparent cost.
Our Property Managers, have direct responsibility for all aspects management to provide clear accountability, but with the required level of administrative support to ensure effective management of their property portfolio. Effective communication and a prompt response to client queries is essential and our Property Managers regularly meet with clients, and Owners Associations, to discuss and agree action on ongoing issues.
Market leading IT systems
Our market leading IT systems, along with our recently introduced Web Portal are regularly updated to ensure all relevant, and current, financial information, maintenance and correspondence details are available to our staff, thus ensuring that we can provide clear, accurate and transparent information to our clients.
Clear communication and accounting, ensures that clients are fully advised, and understand the services provided, and how their payments fund the regular expenditure of running their building, or development. We offer our clients a variety of payment methods, including Direct Debit, card payments, direct banking, cash or cheque. We also provide online payment facilities through both our website and a secure online facility, which gives clients direct access to their individual accounts.
We continue to build on our 160 years’ of Factoring heritage, and experience, and have positively embraced the provisions of the Property Factors (Scotland) Act 2011, to ensure that Ross & Liddell remain at the forefront of the Factoring industry.